ĤƵ

Did you receive an inquiry about buying ĤƵ insurance? We are not an insurance company.

Information for health plan members

What does ĤƵ do for me?

ĤƵ does not sell health insurance to members, so we aren’t able to answer questions about your insurance plan. So questions like these should be directed to your health insurance company, health benefit administrator or human resources representative:

  • How do I get a copy of my ID card?
  • Where can I find information about my copay, deductible, benefits, eligibility, etc.?
  • How can I obtain a HIPAA certificate?

However, you likely have access to ĤƵ’s services through your health plan administrator or medical bill payor (especially if you see one of our logos on your Member ID card). Make sure to have your insurance ID card nearby, and refer to the information on this page to find a provider in your network.

Woman smiling looking at laptop with coffee mug

Frequently asked questions

The ĤƵ Network is a nationwide complementary PPO network. Your health plan is most likely utilizing the ĤƵ Network to give you access to an additional choice of providers that have agreed to offer a discount for services.

No. The PHCS and ĤƵ networks are networks of medical doctors and facilities that health plans use in order to provide a broader choice of healthcare providers offering discounted services to their members. ĤƵ does not offer insurance, does not administer benefit plans, and does not pay claims to the doctors or facilities in our network.

You can select “Find a Provider” in the upper right corner of our website to search for a doctor or facility, or your ID card may also list a phone number for this purpose.

You can select “Find a Provider” in the upper right corner of our website to search for a doctor or facility, or your ID card may also list a phone number for this purpose.

We appreciate hearing about any discrepancies that we may have in our provider information so that we can work to keep it as current as possible. Please ask your health care provider to contact us with their updated information.

The online provider search contains all the providers that participate in our networks. If your provider is not listed, you may nominate him/her into the network by using the “Invite your provider to join our networks here” link above on this webpage.

The online provider search contains all the providers that currently participate in our networks. If your provider is not listed, you may nominate him/her into the network by using the “Invite your provider to join our networks here” link at the top of this page.

Although we update the website daily, it is possible that providers drop out of the network or that staff at the provider’s office are unaware of their participation. If your provider is indicating that they do not participate, please contact our Customer Service at the telephone number listed on your healthcare ID card to bring the matter to our attention.

Our network includes providers associated with the majority of specialties. If you are unable to locate a particular specialty, please contact the 1-800 number listed on the back of your ID card.

ĤƵ does not contract with dentists for routine dental care; however, we do have oral surgeons if that type of dentist is required. Be sure to verify that services are covered under your plan by contacting your insurance company, human resources representative or benefits administrator directly.

As ĤƵ is not your health plan and we do not maintain information regarding your insurance or health plan, we aren’t able to assist. For eligibility or benefits questions, contact your insurance company, human resources representative or health plan administrator directly.

Through your health plan you have access to providers in our networks, but we do not administer your plan or maintain information regarding your insurance. For payment questions, including those about co-payments, deductible and premiums, you will need to contact your insurance company, human resources representative or health plan administrator directly.

Statement of Member Rights

ĤƵ, on behalf of itself and its subsidiaries (“us”, “we”, or “our”) operates http://www.multiplan.com (the “Site”). We are committed to preserving and respecting member rights. Below is our statement recognizing member rights and protections. We expect our network providers, including individual practitioners, to support (and act) in accordance with these rights.

Members have the right to receive accurate, easily understood information about us, the services we provide, the providers in our networks, member rights, rights of our network providers, and how to contact us regarding concerns about our services or networks.

Members have the right to be treated with respect and recognition of their dignity and the right to privacy. This right includes protecting their Personal Information. It also includes their right to review their Personal Information on file with us, as required by applicable Federal and State law. See our Privacy Policy for more information.

Members have the right to communicate with network providers when making decisions about your healthcare, without interference from us.

Members have the right to register complaints about us, our services, determinations, or the care provided by a ĤƵ or PHCS network provider. This includes the right to have complaints addressed in a timely manner through formal procedures, appropriate to the nature of the complaint.

Members have the right to choose healthcare providers from the ĤƵ or PHCS network, consistent with the terms of their health benefit plans and applicable Federal and State law.

Members have the right to receive healthcare services without discrimination. ĤƵ (or PHCS) network providers are prevented, by contract, from differentiating, or discriminating, against members due to certain member characteristics, and are required to render such services to all members in the same manner, in accordance with the same standards and same availability as offered to the network provider’s other patients.

We use our best efforts to ensure all members are afforded these rights. If you feel your rights have not been met, you may voice your concern through our complaint resolution process. Our complaint resolution process is a formal mechanism we use to address members’ concerns about their healthcare from our network providers. To begin the complaint resolution process, kindly document the complaint in writing and send it to:

ĤƵ
16 Crosby Drive
Bedford, MA 01730
Attn: Corporate Quality Management

Louisiana Act 354 Listing

Pursuant to LARS 22:1879, the information provided herein is based upon information supplied to ĤƵ by facilities and practitioners participating in the PHCS NetworkԻĤƵ Network. These listings may not be complete and may be updated as ĤƵ receives additional information from participating facilities and practitioners. Before seeking care from a provider listed herein, please check with the provider to confirm participation in the network, location and if the provider is accepting new patients.

Man on cell phone looking away at computer screen

Contact us

To locate a participating provider, please refer to the instructions on your healthcare ID card as your health plan may have established a telephone number customized for the plan. Otherwise, you may call one of the following telephone numbers or visit www.multiplan.com/search.